Moving FAQ
Honest answers to your moving and delivery questions.
Discover our comprehensive FAQ on moving and delivery to ensure a smooth, informed moving experience with TDH.
Frequently Asked Questions
Why should I choose TDH?
TDH is the most reliable and best rated moving and delivery company in St. John delivering reliability, results, safety, and comprehensive customer service that sets us apart from our competitors.
What sets TDH apart from other moving companies?
TDH stands out for its commitment to excellence, personalized moving service, experienced moving crew, and a comprehensive range of moving solutions. Our goal is to provide a stress free and positive moving experience tailored to the unique needs of each client.
What types of moving services does TDH offer?
TDH provides a wide range of moving services, including residential moves, commercial and office moves, local relocations, long-distance moves, packing and unpacking services, white glove services, single item delivery and specialty item handling. Our goal is to tailor our services to meet the unique needs of each client.
Is TDH fully licensed and Insured?
Yes, we are licensed and insured. By default, your belongings will be covered with our BASIC coverage included in your quote. Optionally, Our FULL value protection covers up to $100,000 per move with up to $2 million in coverage for property damage. We are happy to send over our COI.
How will my items be protected?
Ensuring the safety of your belongings is our top priority. TDH employs skilled professionals, uses high-quality packing materials, and employs secure transportation methods. All glass, marble and wood surfaces are wrapped in commercial-grade moving blankets. All fabric surfaces are covered in plastic wraps.
How far in advance should I schedule my move with TDH?
It's recommended to schedule your move as early as possible to secure your desired moving date. For local moves, booking 1 - 2 weeks in advance is typically sufficient, while long-distance moves may require more advanced notice. Contact us to discuss your specific timeline and availability.
What is TDH pricing model?
We calculate your moving price based on the following factors;
- - The average volume of the item/inventory list provided by the client and the items that are being moved
- - The distance between the locations
- - Any special moving requirements
- - Accessibility of the truck
- - Date and time of the move
What are the payment methods available to me?
We accept credit/debit card payments through our online payment form – as well as certified checks, Interac or cash as a method of payment.
Do I need to pay a deposit?
Yes! To reserve a crew & a truck we require a $100 deposit. Don’t worry, this payment goes towards the total of your moving cost.
When will I be charged for the move?
To reserve a crew we require a $100 deposit, which goes towards the total of your moving cost. The remaining balance is due 1 business day before the move.
Can I help the movers during my move?
No! We appreciate you for wanting to help but there is no need to assist the movers with your service. Any help received by the customer during a service nullifies our insurance. Don’t worry, TDH can handle it all 😊