TDH is your safest decision when picking a moving company. When accidents happen we are professional, responsive and put your needs first. We aim to make sure every move is a hassle free experience.
We understand that accidents can happen, so we are fast, friendly and fair when resolving our client’s claims. Ahead of your move, we work with you to recommend any risk mitigation, explain our terms and conditions and explain our insurance coverage. Where there has been a rare or unforeseen accident, we are transparent and forthcoming about both the process and options for resolution.
*In Canada, 1 out of 5 moves results in a claim according to CAM
If you have a claim, please fill out the appropriate form below.
Once you submit your claim form, you will be emailed a copy of the form with your responses to each question and our claims department will be in touch ASAP to resolve it with you.
You must submit this form to timestamp your claim with TDH.
For any urgent matters once you have submitted your form you can contact us at [email protected]
A claim cannot usually be resolved immediately and may take some time before items can be inspected, repaired or replaced. We appreciate your cooperation and patience in this process. What you can expect from us: