Moving can be stressful, especially when unexpected costs or surprises pop up at the last minute. To avoid this frustration, asking the right questions before hiring a moving company is crucial. Here’s what you should ask to ensure a smooth and stress-free moving experience.
1. Are You Members of Any Moving Associations?
A reputable moving company should be affiliated with trusted industry organizations like the Canadian Association of Movers (CAM). Membership in such associations ensures the company follows industry standards and best practices.
✅ Tip: Choosing a CAM-certified company adds an extra layer of security for your move.
2. What Is Your Physical Address?
While booking movers online is common, be sure to ask for their physical address. A legitimate moving company should have:
- A real business location
- Warehouses
- Office spaces
- Moving trucks
❗ Red Flag: If they can’t provide a physical address, they may be operating illegally or as a rogue mover.
3. How Do You Calculate Moving Costs?
Understanding how your estimate is calculated can prevent surprises on moving day. Ask questions like:
- Is the cost based on weight, hours, or distance?
- Will they perform an in-home visual survey to provide an accurate quote?
🏠 Pro Tip: Reliable companies often inspect your home to assess the size of your move, ensuring an accurate estimate.
4. What Additional Services Do You Offer (and How Much Do They Cost)?
Don’t assume your movers will automatically handle tasks like:
✅ Packing and unpacking
✅ Furniture disassembly and reassembly
✅ Storage options
Some companies may charge extra for these services, so clarify the costs upfront.
5. What Protection Plans Do You Provide for My Belongings?
A trustworthy moving company should offer multiple protection plans to cover potential damage or loss.
📋 Recommended: Opt for full coverage for maximum peace of mind.
❗ Warning: If a mover doesn’t offer insurance options, consider it a red flag.
6. How Do You Handle Fragile or Valuable Items?
Your cherished belongings require special care. Ask movers about:
- Special packing materials
- Custom crates for delicate items
- Safe handling procedures for breakables
🖼️ Pro Tip: Confirm if there are items they won’t move so you can make alternative plans.
7. When Will My Belongings Be Delivered?
While movers may not provide an exact delivery date right away, they should give you a reasonable time range. As the move date nears, you should receive a confirmed arrival date.
⏰ Tip: Reliable movers will communicate updates so you know when to expect your items.
Why Asking Questions Matters
Taking the time to ask these questions upfront can save you from unexpected costs, delays, or frustrations. A reliable moving company will happily answer your questions without hesitation — that’s a sign you’re in good hands.
Choose TDH Moving and Delivery for a Stress-Free Move
At TDH Moving and Delivery, we believe in transparency and excellent customer service. Our team provides clear quotes, detailed explanations, and reliable moving solutions for residents in St. John’s, Mount Pearl, and across Newfoundland.
💬 Contact TDH Moving and Delivery today to ask your questions and get a FREE moving estimate!
👉 Get a Quote Now
📞 Contact TDH Delivery & Moving today for a free quote!